Michelle Ksenych Counselling
Privacy Policy
At Michelle Ksenych Counselling, your privacy and confidentiality are taken seriously. This website is intended to provide general information about counselling services and to support you in connecting with the practice. Any personal information collected is handled in accordance with Alberta privacy legislation.
Collection of Information
We may collect personal information that you voluntarily provide through:
-
Contact forms
-
Email communication
-
Online booking systems
This may include your name, phone number, email address, and any information you choose to share.
Use of Information
Your information is used to:
-
Respond to inquiries
-
Schedule and manage appointments
-
Provide counselling services
We do not sell or share your personal information with third parties without your consent, except where required or permitted by law.
Privacy Legislation (Alberta)
This practice complies with:
-
The Personal Information Protection Act (PIPA)
-
The Health Information Act (HIA)
These laws guide how your personal and health information is collected, used, and protected.
Confidentiality & Security
Reasonable safeguards are in place to protect your personal information. However, please note:
-
Email and online communication may not be fully secure
-
There are inherent risks in transmitting information electronically
-
It is recommended to avoid sharing highly sensitive information through email or web forms
Limits to Confidentiality
If you become a client, your information is kept confidential in accordance with professional and legal standards. There are specific situations where confidentiality may be limited, including:
-
Risk of harm to yourself or others
-
Suspected abuse or neglect of a child or vulnerable individual
-
Legal requirements such as court orders
These limits will be reviewed with you as part of the informed consent process.
Third-Party Services
This website may use secure third-party platforms (such as Jane App or other booking systems). These providers may collect and store information according to their own privacy policies.
Cookies
This website may use cookies to improve your browsing experience and gather general website usage information. You can disable cookies through your browser settings if you prefer.
Contact
If you have any questions about this privacy policy or how your information is handled, please contact:
Website Disclaimer
This website is for informational purposes only and does not establish a therapeutic relationship. Communication through this website or email does not guarantee confidentiality.